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Frequenty Asked Questions
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on location but generally take 3-7 business days for domestic orders.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times depend on your location.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number to monitor your delivery in real time.
What is your return policy?
We accept returns for unused and unopened products within 30 days of purchase. Please contact our support team to initiate a return.
How do I request a refund?
To request a refund, email our support team with your order details. Refunds will be processed once the returned item is received and inspected.
Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to a mistake on our part or a defective product.
Are your products suitable for all skin types?
Yes, our skincare products are formulated to suit a variety of skin types, including sensitive skin. Always check individual product descriptions for specific recommendations.
How do I use your wellness and self-care products?
Each product comes with detailed instructions on the packaging. For additional tips, visit the product page on our website or contact our wellness experts.
Are your products tested on animals?
No, all our products are cruelty-free and ethically made, aligning with our commitment to sustainability and inclusivity.
Who can I contact for product recommendations?
Our wellness specialists are happy to assist! Reach out to us via email or live chat for personalized advice.
How can I reach customer support?
You can contact our customer support team via email, live chat, or the contact form on our website. We’re here to assist you with any questions or concerns.
Do you offer gift options?
Yes, we offer gift packaging and e-gift cards. Explore our website for more details on making your purchase extra special.